Where is Josh's Chocolate made?
All of our chocolate is handmade in small batches in Cornwall, UK.
Are your products suitable for vegans?
Some of our products are 100% vegan friendly – these are clearly labelled on each product page.
Do your products contain allergens?
Many of our products contain or may contain milk, soy, nuts, peanuts and gluten. Please check the allergen information on each individual product page before purchasing.
How should I store my chocolate?
Store all products in a cool, dry place away from direct sunlight. Avoid storing near strong odours as chocolate can absorb them.
How long will my order take to arrive?
We dispatch orders within 1–2 working days (Monday to Friday, excluding UK public holidays).
Once dispatched, UK orders are typically delivered within 2–5 working days.
How much is delivery?
Delivery charges are shown at checkout.
We offer free UK delivery on orders over £50.
Do you deliver outside the UK?
No. We currently deliver within the UK only.
How will I know when my order has been dispatched?
Once your order has been dispatched, we’ll send you a confirmation email with tracking details where available.
My order is late — what should I do?
If your order has not arrived within the expected delivery timeframe, please contact us at orders@joshschocolate.co.uk and we’ll investigate it with the delivery carrier.
My order arrived damaged — what should I do?
Please contact us within 48 hours of delivery and include photographs of the packaging and damaged items. We’ll review the issue and arrange an appropriate replacement or refund where applicable.
Can I return my order?
Yes. If you are unhappy with your purchase, you may return unopened, unused items in their original packaging within 30 days of receiving them.
Unless the item is faulty, damaged or incorrect, you are responsible for return postage costs.
Can I order in bulk or wholesale?
Yes! Please visit our Wholesale page for more information on wholesale orders.
I have a question not answered here – how do I get in touch?
We'd love to hear from you. Please visit our Contact page and we'll get back to you as soon as possible.