The website www.joshschocolate.co.uk is owned and operated by Parker Confectionery Limited, which is registered at Stockdale Accountants Limited, St Ingunger Offices, Lanivet, Cornwall, PL30 5HS. Company number: 11261498.
All references to “we”, “us”, “our” or “the website” are references to Parker Confectionery Limited. “You”, “your” or “yours” refers to the person placing the order or the person on whose behalf the order is placed.
These Terms and Conditions apply to orders placed through joshschocolate.co.uk.
We may update these Terms and Conditions from time to time. The Terms and Conditions that apply to your order will be those displayed on the website at the time your order is placed.
ORDERS
When you place an order through our website, you are making an offer to purchase the goods in your basket.
After placing your order, you will receive an automated order confirmation email acknowledging that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.
A contract between you and us is formed when we accept your order and begin processing it for fulfilment.
All orders are subject to availability.
If a product becomes unavailable after you place your order, we will contact you as soon as reasonably possible and offer a suitable replacement where appropriate or provide a refund.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or description error, or we reasonably suspect fraudulent or unauthorised activity. If payment has already been taken for an order we cancel, we will refund the relevant amount.
CANCELLATION OF ORDERS
For eligible online purchases, you generally have the right to cancel your order within 14 days of receiving the goods without giving a reason.
After notifying us that you wish to cancel an eligible order, you generally have a further 14 days to return the goods.
Certain goods may be excluded from the statutory right to cancel, including personalised or custom-made goods, goods which are liable to deteriorate or expire rapidly, and certain sealed goods where the seal has been broken for health or hygiene reasons.
To request a cancellation or return, please contact us at hello@joshschocolate.co.uk.
Nothing in this section affects your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.
PRICING
All prices shown on our website are in Pounds Sterling (GBP) and include VAT where applicable.
The price displayed on the website at the time you place your order is the price applicable to that order, subject to correction of any obvious pricing error.
We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted.
We currently deliver within the United Kingdom only.
PAYMENTS
Payment must be made using one of the payment methods offered at checkout.
Available payment methods may include major debit and credit cards and other payment options provided through our Shopify checkout.
Payment information is processed securely by our authorised payment providers. We do not directly store your full payment card details.
PROMOTIONAL CODES AND OFFERS
From time to time we may offer promotional codes, discounts or special offers.
Any applicable terms, expiry dates or restrictions will be stated with the relevant promotion.
Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be used in conjunction with other offers.
We reserve the right to withdraw or amend a promotion where reasonably necessary, provided this does not affect orders that have already been accepted.
DELIVERY
We currently deliver within the United Kingdom only.
Orders are dispatched within 1–2 working days, Monday to Friday, excluding UK public holidays.
Once dispatched, orders are typically delivered within 2–5 working days.
Shipping costs are shown at checkout. We offer free UK delivery on orders over £50.
Delivery times are estimates and may occasionally be affected by courier delays, adverse weather, peak trading periods or other circumstances outside our reasonable control.
Please ensure that your delivery address is complete and accurate before placing your order.
If an incorrect address is supplied, we cannot guarantee recovery of the parcel or provide a refund where an order has been delivered to the address provided at checkout.
If your order has not arrived within the expected delivery timeframe, please contact us at orders@joshschocolate.co.uk.
PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, ingredients, allergen information, weights and other information displayed on our website are accurate.
Due to the handmade nature of some of our products, there may be minor variations in appearance between products.
Packaging and presentation may also change from time to time.
You should always check the product packaging and allergen information supplied with your order before consumption, particularly if you have an allergy or intolerance.
If you believe any product information on our website is incorrect, please contact us.
RETURNS POLICY AND OUR LIABILITY TO YOU
If you wish to return an eligible purchase, you may do so in accordance with our Returns and Refund Policy.
Where applicable, returned items should be unopened, unused and in their original packaging.
Unless an item is faulty, damaged or incorrect, you may be responsible for the cost of returning it.
If goods arrive damaged, faulty, are not as described or you receive an incorrect item, please contact us as soon as reasonably possible.
Where required, we will provide an appropriate remedy, which may include a refund, replacement, repair or other remedy available under applicable law.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
Nothing in these Terms affects your statutory rights.
PRIVACY AND MARKETING
We use personal information to process and fulfil orders, provide customer service, operate our website and, where permitted by law, communicate with you about our products and services.
Your personal information will be handled in accordance with our Privacy Policy.
We use third-party service providers where necessary to operate our business, including Shopify, payment providers, delivery partners and marketing platforms such as Klaviyo.
Where we send you marketing communications, you can unsubscribe at any time using the unsubscribe link provided in the communication or by contacting us.
COMPLAINTS
If you wish to make a complaint, please provide details of the issue and contact us at:
Email:
hello@joshschocolate.co.uk
Post:
Parker Confectionery Limited
Callestick Farm
Callestick
Truro
Cornwall
TR4 9LL
We will investigate your complaint and aim to respond within 14 working days.
GOVERNING LAW
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also have rights to bring proceedings in the courts of the part of the United Kingdom in which you live.
Nothing in these Terms and Conditions affects your statutory rights.