Privacy policy
PRIVACY POLICY
Last updated: 7 September 2026
Josh’s Chocolate is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how Parker Confectionery Limited collects, uses, stores and shares personal information when you visit or make a purchase from www.joshschocolate.co.uk, contact us, create an account, leave a review, or sign up to receive marketing communications.
Parker Confectionery Limited is the data controller for the personal information described in this policy.
Parker Confectionery Limited
Stockdale Accountants Limited
St Ingunger Offices
Lanivet
Cornwall
PL30 5HS
Company number: 11261498
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
hello@joshschocolate.co.uk
INFORMATION WE COLLECT
Depending on how you use our website and services, we may collect the following personal information:
• Your name
• Billing and delivery addresses
• Email address
• Telephone number
• Order and purchase history
• Account information
• Communications you send to us
• Product reviews and other content you choose to submit
• Marketing preferences and consent information
• Information about how you use our website, including IP address, device information, browser type, pages viewed and interactions with the website
• Information collected through cookies and similar technologies where permitted
When you make a payment, your payment information is processed by our authorised payment providers. We do not directly store your full debit or credit card details.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
• Process and fulfil your orders
• Take payment and provide refunds
• Deliver your purchases
• Send order confirmations, dispatch notifications and other service communications
• Manage your customer account
• Respond to enquiries, complaints and customer service requests
• Manage product reviews
• Detect and prevent fraud or misuse of our website
• Maintain the security and operation of our website
• Comply with our legal and regulatory obligations
• Understand how customers use our website and improve our products and services
• Send marketing communications where you have consented or where we are otherwise permitted to do so by law
OUR LAWFUL BASES FOR USING PERSONAL INFORMATION
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
• Contract – where processing is necessary to fulfil an order or provide a service you have requested
• Legal obligation – where we are required to retain or process information by law
• Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights
• Consent – where you have actively agreed to a particular use of your personal information, such as certain marketing communications or non-essential cookies
Where we rely on consent, you can withdraw it at any time.
MARKETING COMMUNICATIONS
We may send you marketing communications about Josh’s Chocolate products, offers and news where:
• you have specifically consented to receive them; or
• we are permitted to contact you under the existing customer “soft opt-in” rules.
Where we rely on the soft opt-in, this will only apply where we obtained your contact details directly during the sale or negotiation of a sale, the marketing relates to similar products or services, and you were given a clear opportunity to opt out when your details were collected and in every subsequent marketing message.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at:
hello@joshschocolate.co.uk
Withdrawing from marketing will not affect essential service communications relating to orders you have placed.
We use Klaviyo to help us manage our email marketing, customer communications and related customer data.
SHOPIFY
Our online shop is hosted by Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
When you use our website or place an order, certain personal information may be processed through Shopify in order to provide ecommerce, checkout, security and related services.
Shopify may process information in accordance with its own privacy and data processing practices.
KLAVIYO
We use Klaviyo to provide email marketing, customer communication, analytics and related services.
Where appropriate, information such as your name, email address, order history, marketing preferences and website interactions may be shared with or processed through Klaviyo for these purposes.
We only use this information for marketing where we have an appropriate lawful basis to do so.
DELIVERY, PAYMENT AND OTHER SERVICE PROVIDERS
We share personal information with third parties where reasonably necessary to operate our business and provide your order.
These may include:
• Shopify
• Klaviyo
• Payment processors
• Delivery and courier companies
• IT, website and hosting service providers
• Analytics providers
• Professional advisers such as accountants, insurers and legal advisers
• Fraud prevention and security providers
We only share the information reasonably necessary for those providers to perform their services.
We may also disclose personal information where required by law, regulation, court order or other legal process.
We do not sell your personal information to third parties.
COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function properly, including features such as shopping baskets, checkout and security.
Other cookies may be used for analytics, personalisation or marketing.
Where required by law, non-essential cookies will only be used after you have given your consent through our cookie consent controls.
You can change or withdraw your cookie choices using the cookie settings available on our website.
You can also control cookies through your browser settings, although disabling certain cookies may affect how the website functions.
PRODUCT REVIEWS
If you submit a product review, we may process information including your name, email address, rating, review text and information relating to your purchase.
Some information, such as your display name, rating and review content, may be published on our website.
Your email address will not normally be displayed publicly as part of a review.
We may use third-party review services, including Klaviyo Reviews, to collect, manage and display reviews.
RETAINING YOUR PERSONAL INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and reporting requirements.
Different types of information may be retained for different periods depending on why we hold it.
We may retain certain records for longer where reasonably necessary to establish, exercise or defend legal claims, prevent fraud, or comply with legal obligations.
SECURITY
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically is completely secure and we cannot guarantee absolute security.
INTERNATIONAL DATA TRANSFERS
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict the way we use your information
• Object to certain uses of your personal information
• Receive certain personal information in a portable format
• Withdraw consent where we rely on consent
These rights are not absolute and may be subject to legal exceptions.
To exercise any of these rights, please contact:
hello@joshschocolate.co.uk
COMPLAINTS
If you have concerns about how we use your personal information, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of third-party websites and recommend that you review their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The most recent version will always be published on our website with the date it was last updated.
CONTACT US
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
Email:
hello@joshschocolate.co.uk
Post:
Parker Confectionery Limited
Callestick Farm
Callestick
Truro
Cornwall
TR4 9LL